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FAQs

Q: Do I need to create an account to place orders?

A: No, it's not necessary. You can also place an order without an account. But, there are some benefits if you have it:

  • Payment made faster.
  • View the status and history of your order more easily.
  • Receive our special promotions on time.

 

Q: What happens if I forget my password?

A: On the account page, click on "Forgot your password?" And you will be helped to create a new password.

 

Q: What happens if I wrote the wrong email address?

A: Please contact us to service@abalata.com, so we can change your email address. We can change your email address, but we cannot change your order.

 

Q: What happens if I wrote the wrong shipping address?

A: If you have an account you can change yourself the shipping address in your account page. Otherwise, contact us to service@abalata.com, so we can change your shipping address. But in both cases we cannot change your order.

 

Q: What is the currency of the store? Can I pay in another currency?

A: All our transactions are based on US dollars. If your credit card is based on another currency, the total of your order will be calculated according to the daily exchange rate of the date on which the card issuer processes the transaction.

 

Q: What payment methods do you accept?

A: We accept all credit cards (VISA, MasterCard, AMEX) and PayPal payments. More information see this page Payments.

 

Q: Will be my online payment safe?

A: When you buy online with your credit card, all your information is entered on a secure SSL web page. Your information is then encrypted with SSL and sent directly to the network of our credit card provider, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers. More information see this page Payments.

 

Q: How to change or cancel my order?

A: Please refer to this page Refund policy for details

 

Q: When will my order arrive?

A: Please refer to this page Delivery & Shipping for details

 

Q: How do I know if my items have been shipped or not?

A: When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

 

Q: If I ordered multiples items, will it be shipped separately or together?

A: Depending on the products that you ordered and where the item is currently being manufactured and stored, different items may be sent from different places. We do this to ensure faster and more efficient delivery times for you. We will provide tracking for each shipment to you. Please DO NOT panic if you've order 3 items and only 2 has been delivered, the other one is on the way. 

 

Q: How can I track my order?

A: Please refer to this page Delivery & Shipping for details

 

Q: The tracking site says delivered but I haven’t received my order yet

A: Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please write an email to service@abalata.com for further assistance. We are not responsible for any stolen packages.

 

Q: What's your return policy?

A: Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, service@abalata.com and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it..

 

Q: What if I received a faulty item?

A: If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, service@abalata.com and we’ll give you a refund. You won’t be asked to ship the product back to us.

 

Q: Do you offer exchanges?

A: We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know, service@abalata.com and we’ll get you a new one.